Organiser Support | Latin America

Organizer Support | Event Industry | Latin America

Organizer Support | Event Industry | Latin America (40 hours)

When happy customers is life

Are you an ambitious, entrepreneurial and driven support specialist? Then we are looking for you!

About Weeztix

Weeztix is a fast growing event ticketing company. From global festivals to sports tournaments and from local theaters to music venues, any kind of event is at the right place. Weeztix is a Software-As-A-Service, giving organizations complete freedom to set up their own ticketing. Our system is now used in 102 countries and we sell millions of tickets a year. We do this with about 65 colleagues spread over the Netherlands, Germany, Belgium, Spain, France, Turkey and UK and South America, with whom we enjoy developing and improving the best ticketing system every day. Will you join us?

Job Description

As an Organizer Support colleague, you will work in our support team and be co-responsible for the support to organizers. You will focus on the customer journey and make sure that both event organizers are helped in the right way. As an Organizer Support Employee you can make people successful and satisfied and know how to translate wishes into a valuable extension of our service. You become extremely happy with ''Super, thank you''.

As an Organizer Support Employee you will work from Latin America together with your colleagues in the Netherlands. You will be responsible for incoming questions during off time of your Dutch colleagues. You are the point of contact for organizers and go out to clients in the medium and large business segments to strengthen relationships. You help customers to be successful by providing the best support for (technical) questions.

This is what you'll do

• Provide top-notch support for (technical) inquiries;

• Communicate primarily via phone, email, and our chatbot;

• Ensure smooth communication with the team/colleagues regarding urgent matters or noticeable issues;

• Act as the bridge between visitors, product, and development;

• Regularly coordinate with Sales and Marketing to turn Weeztix into a well-oiled machine;

• Share your knowledge and expertise about ticket buyers—both when asked and proactively.

This is you

• You have ironclad patience and experience in a similar service-oriented role;

• You are an excellent communicator and combine this with a hospitable and open mindset;

• You are driven and have an unstoppable eagerness to learn;

• You are innovative, take initiative, and think outside the box. You thrive in a fast-paced environment and aren’t afraid to take risks;

• You feel at home in a fast-growing company where you can see the impact of your work every day;

• You speak fluent English and Spanish;

• You feel comfortable in a flexible role, even when working far away from the rest of the team in Europe.

This is what you get

• A competitive salary and training opportunities;

• Great flexibility in your workplace, you can work from anywhere you feel comfortable;

• A fun and friendly team (in the Netherlands) that will always leave you smiling;

• Opportunities to attend various festivals;

• An amazing job!

Are you our new Organiser Support Representative? Don’t hesitate, apply now via work.weeztix.io!

Procedure

After a short introductory phone call, we’d love to invite you for a virtual “coffee chat”. This will give us the chance to introduce Weeztix, dive deeper into the role, and, of course, ask you plenty of questions! The application process consists of a maximum of two rounds, and we’ll keep you informed every step of the way.

For any questions about the position, feel free to contact HR Manager Niki Hutgens at niki.hutgens@weeztix.com